Gold Medal is extending peaks Sunday opening for its call centre throughout March.
The Dnata Travel Group flagship B2B brand’s contact centre will remain open between 11am and 3pm on Sundays throughout the month.
The operator originally opened seven days a week rather than the usual six to support agents throughout their busiest booking periods in January and February.
However, while call volumes remain high, the company has decided to extend this until further notice.
Trading director Simon Owen said: “We want to remain available to our agents whenever they need us and, looking at the number of calls and enquiries we have received over the weekends since the start of the year, it is apparent that agents are keen to utilise our services on Sundays.
“We know that our agents’ working hours vary from the conventional, and many are still working hard securing bookings and dealing with queries throughout evenings and weekends; we want to ensure they have as much support and expertise from our teams as possible throughout these times to help them secure bookings and, of course, to make their life just that little bit easier.”
Gold Medal, Pure Luxury, Cruise Plus and Incredible Journeys’ call centres are always open between 9am and 6pm Monday to Saturday, with many staff also happy to help out-of-hours.